Genpact mandates 10-hour shifts and monitors employees’ “active hours” using internal tools—without extra pay. Workers call it “modern-day exploitation.” Is this the future of corporate India?
Genpact’s Draconian Work Policy: 10-Hour Shifts, Surveillance, and a Rs 3,000 “Bribe”
In a move that has ignited fury among employees, Genpact, a global professional services firm, has quietly rolled out a mandatory 10-hour workday policy, tracking employees’ every move through an internal surveillance system.
The policy, implemented in mid-June without official HR communication, forces employees to log 10 active hours daily—with only a meager Rs 3,000 monthly incentive for compliance. Those who fail to meet the target risk termination or being labeled “difficult.”
Key Controversies:
✔ No Salary Hike, Just More Hours – Employees must work 50+ hours a week with no additional base pay.
✔ “Productivity Points” System – Workers earn 500 points (Rs 3,000) for meeting targets, but only Rs 150 extra for overtime.
✔ Secretive Implementation – Policy passed verbally by managers, leaving no paper trail.
✔ Hyderabad Office in Revolt – Employees describe low morale, burnout fears, and threats of termination for dissent.
“Big Brother is Watching”: Genpact’s Employee Surveillance
Under the new system, Genpact uses an internal portal to track “active hours”—monitoring everything from login times to keystrokes.
How the Tracking Works:
🔹 Real-time monitoring of employee activity.
🔹 Strict 10-hour login requirement (even if work is completed earlier).
🔹 Points-based rewards that critics call a “psychological trap” to enforce compliance.
A senior recruitment staffer told The Hindu:
“There’s nothing on paper. It’s all word of mouth. If you question it, you’re marked as a troublemaker.”
Employees Speak Out on LinkedIn
One Genpact worker posted:
*”Forcing 10-hour logins will kill productivity, creativity, and mental health. This isn’t work—it’s indentured servitude.”*
Another wrote:
“Why call it an ‘incentive’ when it’s clearly a stick-and-carrot tactic to exploit us?”
Corporate India’s Toxic Work Culture: From Narayana Murthy to Genpact
Genpact isn’t alone in pushing extreme work hours. Infosys co-founder Narayana Murthy sparked outrage last year by advocating 70-hour workweeks, saying:
“I don’t believe in work-life balance. Indians must work harder to lift the poor.”
L&T Chairman SN Subrahmanyan went further, joking that employees should work Sundays:
“What will you do at home? Stare at your wife?”
Is This the New Normal?
🔴 Burnout Epidemic – Studies show long hours reduce productivity by 20%.
🔴 Silent Resignations – Employees quietly disengage or quit.
🔴 Legal Grey Zone – Can companies force unpaid overtime without consent?
What’s Next? Employee Backlash & Legal Challenges
With Genpact employees venting on social media, HR experts warn of:
✔ Mass attrition if policy continues.
✔ Potential labor law violations (India’s Factories Act caps work at 48 hours/week).
✔ Unionization efforts brewing in Hyderabad offices.
Will Genpact Reverse Course?
So far, no official response—but pressure is mounting.
Final Verdict: Exploitation or “Business Necessity”?
Genpact’s coercive work policy highlights a disturbing trend: corporations prioritizing profits over people.
Is this the future of work in India? Or will employees finally say “enough is enough”?
What do YOU think? Should companies enforce 10-hour workdays?
Comment below!
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